80% of heat pump owners in Poland are satisfied with their heating choice, a recent survey shows.
Satisfaction is equally high among residents of newly built houses and those who decided to install them in existing homes, regardless of the type of heat pump chosen. What’s more, 73% declared that they would choose a heat pump again.
Paweł Lachman, heating industry expert and president of the Polish Heat Pump Technology Development Organization (PORT PC) called it “tangible proof that heat pumps truly meet the needs of Polish households. Such a high level of user satisfaction is a strong signal that this technology works well in practice – it is convenient, maintenance-free, and ensures predictable heating costs. This is the best recommendation for those seeking the most efficient heat source, resistant to fluctuations in energy carrier prices.”
Only 5% said they were dissatisfied with their heat pump. For comparison: among gas boiler users, around 60% report satisfaction, while pellet boiler users reach about 70%.
The Polish results match with others from recent surveys of heat pump owners in the UK and Germany.
About the survey
The survey was conducted by SW Research in August 2025 on a representative sample of 1,000 heat pump users in Poland using a hybrid method: 400 online interviews (CAWI) on the SW Panel internet panel and 600 telephone interviews (CATI) with individuals using heat pumps. The analysis covered both technical aspects as well as levels of satisfaction and loyalty to this technology.
